The Telecommunications Industry Ombudsman (the TIO) offers a free and independent service for resolving complaints about telephone or internet services.
The TIO’s purpose is to provide an effective and efficient dispute resolution service for the telecommunications industry that complies with the Benchmarks for Industry based customer dispute resolution schemes.
The TIO has 4 core Values which underpin our purpose:
Fairness
Integrity
Excellence
Collaboration
The TIO is a diverse workplace and as an employer we provide a safe and inclusive workplace to all employees and jobseekers regardless of: race, colour, gender, sexual preference, age, physical or mental disability, marital status, family or carer’s responsibilities, pregnancy, religion, political opinion, national extraction or social origin.
To ensure our commitment to our community the TIO will make reasonable adjustments to allow our workplace to be inclusive including:
Part time or reduced hours
Modifying the workplace to improve accessibility
Modifying equipment and devices
Any other changes which promote diversity and inclusion
Please contact our Careers team at Careers@tio.com.au about any reasonable adjustments.
Job Description
About the Role
Are you passionate about making a difference in the telco industry? If so then, we'd love to hear from you.
We are looking for a collaborative and detail oriented ongoing Senior Policy and Systemics Issues Officer to prepare impactful public policy submissions and investigate complex systemic issues, promoting data-driven analysis to address emerging telco industry challenges effectively.
To be successful in this role, you will demonstrate critical thinking, problem solving and strong stakeholder relationships key to coordinating responses to government departments, regulators, consumer and industry bodies on complex telco issues.
Additionally, you’ll provide leadership and support to other team members, ensuring a collaborative and effective team environment.
Your primary responsibilities will include:
Undertake complex systemic issues projects using best practice investigation techniques.
Lead systemic investigation report projects to support industry improvement.
Prepare policy responses on complex and sensitive emerging trends, industry code/law reform, and industry issues.
Respond to government departments, regulators, consumer, and industry bodies on complex and politically sensitive issues.
Monitor telecommunications market developments and recommend responses.
Lead the preparation of reports and advice on emerging complex industry issues.
Support a ‘policy community of practice’ with proactive and reactive initiatives.
Promote data-driven and evidence-based analysis in all policy and systemic issues work.
Desired Skills and Experience
Essential Requirements:
Experience in any of these fields – Law, Research, Policy, Regulatory Affairs, Complaint Handling & Investigation,
Proven ability to deliver projects on time and articulate/present complex information with clarity,
Strong stakeholder engagement and high-level advisory skills,
Commitment to confidentiality, privacy obligations, and TIO’s Vision, Purpose and Values.
Desirable Skills and Qualifications:
Bachelor’s degree in law, public policy, or commerce (desirable).
Ability to identify and escalate risks, build productive relationships with stakeholders, and apply innovative thinking to complex problems.
Highly developed communication and interpersonal skills.
Working proactively and collaboratively as part of a team.
To Apply:
For a detailed position description please paste this link into your browser: https://bit.ly/3QQpvDC
Please include as part of your application a resume and cover letter that demonstrates your skills and addresses your suitability for this role.
Applications close 11:59 pm AEST, Tuesday, 25 March 2025.
For more information about the Telecommunications Industry Ombudsman (TIO) please visit our website www.tio.com.au/about-us
If you have any questions regarding this role or would like to enquire about reasonable adjustments, please email careers@tio.com.au.
