The Telecommunications Industry Ombudsman (the TIO) offers a free and independent service for resolving complaints about telephone or internet services.
The TIO’s purpose is to provide an effective and efficient dispute resolution service for the telecommunications industry that complies with the Benchmarks for Industry based customer dispute resolution schemes.
The TIO has 4 core Values which underpin our purpose:
Fairness
Integrity
Excellence
Collaboration
The TIO is a diverse work place and as an employer we provide a safe and inclusive workplace to all employees and jobseekers regardless of: race, colour, gender, sexual preference, age, physical or mental disability, marital status, family or carer’s responsibilities, pregnancy, religion, political opinion, national extraction or social origin.
To ensure our commitment to our community the TIO will make reasonable adjustments to allow our workplace to be inclusive including:
Part time or reduced hours
Modifying the workplace to improve accessibility
Modifying equipment and devices
Any other changes which promote diversity and inclusion
Please contact our Careers team at Careers@tio.com.au about any reasonable adjustments.
Job Description
You’ll report to the Senior Lawyer, who will provide a supportive team but trust in you to work autonomously. You will have a key role redacting files and updating key registers.
You’ll become a key piece in this team providing administrative support, preparing critical correspondence and conducting legal research.
Your primary responsibilities will include:
Preparing files for information requests under the Privacy Act 1988
Preparing simple legal documents for review by the Senior Lawyer.
Using your legal research skills to locate cases or relevant commentary and member products to review our jurisdiction
Desired Skills and Experience
You will possess a diligent attitude and be someone who can efficiently handle routine tasks with consistent attention to detail. You will be open to feedback with an inclination towards continuous improvement.
To be successful in this role you will need to:
Have great attention to detail and organisational skills
Work autonomously towards deadlines while managing multiple tasks
Be a digital native with sound understanding of Microsoft Suite and Adobe Pro
Ability to understand complex legal concepts and language
Applications close 21st November 2025
A copy of the position description will be provided to candidates successfully shortlisted.
